Frequently Asked Questions
To place an order with RX Safety USA, browse our website and select your desired frames. Once you've made your selection, fill in your prescription and let us know what type of lenses and coatings you would like. We'll take care of the rest!
You can obtain your prescription from your eye care professional, such as an optometrist or optician, after an eye exam.
We are able to offer low prices and increased convenience because of direct-to-consumer sales, Bulk purchasing, and online business model.
Certainly! To reorder the exact same pair of glasses, simply log in to your account and go to your purchase history. If the frame is currently in stock, you will find a "Reorder" option in the order details. Just click on it, and the glasses will be added to your shopping cart.
Yes! Give us a call at 1-800-680-1298 (US) or send us an email at service@rxsafetyusa.com to let us know what you would like to add. Please have your order number ready. Visit our Contact Us page for more information.
Not to worry! Our customer service team can help you make changes to your order, including your prescription, as long as you contact us in a timely manner. Give us a call at 1-800-680-1298 (US) or send us an email at service@rxsafetyusa.com to let us know what changes you would like to make. Please have your order number ready. Visit our Contact Us page for more information.
Yes! Enter your order or tracking number in the Track Order section of our website, or check the status of your order on our Order Tracking page.
Your Prescription eyeglasses will be delivered within 7-14 business days.
We offer USPS and UPS to customers in the United States. UPS is available to Canadian clients. We offer UPS for all other countries at a cost of $29 per order.
This depends on the destination of your order. All orders shipped outside of the US, Canada, and Australia are shipped as duties, customs, and taxes unpaid. If your order incurs taxes or customs duties, you will be responsible for paying these expenses, which are non-refundable.
At RX Safety USA, we stand behind the quality of our eyeglasses and sunglasses. If you are not satisfied with your purchase, simply contact us to request an exchange or refund.
We offer a 30-Day Fit Guarantee, which allows customers to easily exchange or return an item for a similar product without any hassle.
However, please note that we cannot provide a refund if the consumer enters their prescription information incorrectly. To avoid any issues, we strongly recommend that customers who submit prescriptions online send a copy of their order to 615-669-3998 via text. We will carefully review all the information to ensure accuracy before proceeding with production.
Standard Shipping:
1. To initiate a return, follow these simple steps:
Access the "Purchase History" section on your account profile, select the most recent purchase, and click on the return-item button within three months of the order placement. Our customer service team will contact you within 24 to 48 hours of receiving your request.
2. After receiving confirmation from our customer service team that your return is ready to be sent, please provide us with your Delivery Confirmation Number.
3. Once you provide your Delivery Confirmation Number, we will issue a refund within 48 hours. Alternatively, if you opted for a replacement, we will ship your new glasses to you!
If you prefer an alternative method to initiate a return, you can call us at 1-800-680-1298 or email us at service@rxsafetyusa.com.
Yes, you must know the following:
You must pay the difference if you decide to replace your glasses with a more expensive pair.
We will, of course, refund the difference if you decide to replace your glasses with a lower-priced pair.
Customers are responsible for shipping and handling costs when returning glasses after the 14-day free return period has expired.
We accept credit/debit cards. Other than this, we also accept payments through PayPal, VISA, American Express and Mastercard.
We use a secured e-commerce service platform to guarantee safe payment processing. All transactions that we do are processed and are done in a secure way. You don’t need to worry while making any transactions with RX Safety USA!
You will get an invoice with your order. Other than that, you can download a detailed sales invoice by accessing the Purchase History section of your account page. This will be in soft copy.
Typically, we reserve 60% of the lens height for distance vision and 40% for reading when making bifocal and progressive lenses.
Quality industry-standard polycarbonate material is used for bifocal lenses. You can also view the product's description to know more about the material of each product.
Unfortunately, we do not sell lenses independent of their frames. This is because you may not be able to fix the lenses with any frame. And even if you do, there can always be a risk of the glasses not meeting up to the safety standards.
It is very easy to read a prescription. All you need to do is find out your eye power in it. There would be sections made for your left and right eye and you will find your eye power written near it. While making a purchase, you can share your prescription with us over email and our experts will read it and get your order ready based on it. It is not necessary for you to be able to read the prescription as our team of experts is here to assist you!
PD, or pupillary distance is the distance between the center of one pupil to the other measured in millimeters. You can get your PD by checking your prescription, measuring it yourself, or contacting your eye doctor to measure it for you.
You can measure your PD yourself or ask someone to help you using a ruler and a mirror. Place the ruler millimeter-side up directly under the center of your right or left pupil, and while looking straight ahead, measure the distance from the center of your left pupil to the center of your right pupil. Repeat for accuracy. Note that the average PD of a person is usually in between 57 mm and 65 mm.
No, contact lens prescriptions and eyeglasses prescriptions are different, and using them interchangeably can cause problems with your glasses. It is important to ensure from your end that the prescription you use is correct and the lastest one before you enter it.
When choosing glasses for your face shape, it's important to determine your face shape first. There are four common face shapes: round, square, heart, and oval. Round faces should look for angular glasses that will provide structure, while square faces should opt for round or oval glasses to soften their features.
Heart-shaped faces look best in glasses that balance out their forehead and chin, such as cat-eye or aviator frames. Oval faces can pull off almost any shape but should look for glasses that are proportional to their features. It's also important to consider your skin tone and personal style when choosing glasses.
We offer a variety of materials for our eyeglass frames, ensuring there's something for everyone. Scroll through our website to find the right material and eyeglass frames for you.
Yes, there is such an option available "TRY On" to try out your frames and see which ones fit you the best, so you can purchase one based on the shape and size of your face.
Definitely! Select "BUY NON RX" lenses during the first step of the Lens Selection process.
We have a vast selection of men's and women's sunglasses, with a wide range of tinting options. Additionally, any eyeglasses frame can be made into a pair of shades using our sun tint option!
Yes, we have proprietary photochromic lenses that darken outdoors. During the lens selection process, select "LIGHT ADJUSTING LENSES" to order these lenses.
Frames for bifocals must be at least 28mm, while progressive lenses require a lens height of 30mm.
We offer full-rim, semi-rimless, and rimless frames in various styles and price points, all made with quality lenses. The frames also vary depending on the purpose of their use. For example, sports glasses look different from regular safety glasses.
Unfortunately, we can't add both basic color tint and photochromic to the same lens due to the way they are applied.
Yes, you can buy frames alone, select "BUY NON RX” option during the placing order.
You can see the coupon code listed on the top bat of the website, you can apply that coupon while placing an order and get a discount.
At checkout, enter the code on the cart summary page. The discount will automatically get applied. And do cross check the code that you have entered as at times we may mistakenly enter the wrong coupon code and end up paying the full price.
Yes if you forgot to apply a coupon code during checkout, reach out to RX Safety USA’s customer service team through any of customer service channels, and we will retroactively apply the discount for you.
Yes, RX Safety USA offers coupons for new customers also. The coupon code listed on the top bat of the website,
If your coupon code is not working, double-check to see if the product you selected is already on sale or discounted, as it may not be eligible for further discounts. You can also check the Terms and Conditions of the coupon code to ensure that the product in your cart meets the requirements. If you have any other questions, contact RX Safety USA’s customer service team for assistance.
No, RX Safety only allows one coupon per purchase. Additionally, coupons cannot be applied to any items that are currently on sale or marked down. If you have multiple items in your cart, promotional codes will only be applied to full-priced items.
If you entered your prescription incorrectly, contact RX Safety USA’s customer service team within an hour of placing your order. They will fix your prescription for you. Contact them by calling 1-800-680-1298 or emailing service@rxsafetyusa.com with your order number and correct prescription.
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